Job Description
Join Nevada Tech Solutions Inc. as a Remote Tech Support Specialist and become part of our innovative team dedicated to delivering exceptional IT services. We provide all necessary equipment including laptops, headsets, and software licenses to ensure your success. Enjoy a flexible remote work environment while supporting clients across the Las Vegas Valley with cutting-edge technical solutions.
Why Join Us?
- Full remote work with company-provided equipment
- Competitive salary and comprehensive benefits package
- Opportunities for professional growth and certifications
- Collaborative team culture with regular virtual team-building
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Install and configure company-provided equipment and software
- Document all support cases in ticketing systems with detailed resolution steps
- Train end-users on new technologies and best practices
- Collaborate with Tier 2/3 teams for complex issue escalation
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of experience in remote desktop support or helpdesk roles
- CompTIA A+ or equivalent certification required
- Proficiency with Windows OS, networking fundamentals, and security protocols
- Strong troubleshooting skills with hardware and software issues
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Valid Nevada driver's license (occasional on-site support required)