Job Description
Join TechConnect Solutions as a Remote Tech Support Specialist and revolutionize how businesses in Stockton, CA thrive! We provide all necessary equipmentâincluding laptops, monitors, and headsetsâso you can deliver exceptional support from home. Enjoy a competitive salary, comprehensive benefits package, and career growth opportunities in a dynamic tech environment. Your expertise will directly impact our clients' success while working with cutting-edge technology and a supportive team.
At TechConnect Solutions, we value innovation and customer-centric approaches. As a key member of our remote support team, you'll solve complex technical challenges, enhance user experiences, and contribute to our mission of delivering reliable IT solutions. Apply today and become part of a forward-thinking company that invests in your professional development!
Responsibilities
- Deliver remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Install/configure VPNs, cloud applications, and endpoint security solutions
- Create detailed documentation of troubleshooting steps and solutions
- Collaborate with Tier 2 engineers to resolve escalated technical issues
- Conduct virtual training sessions for clients on new technologies
- Monitor system health and proactively address potential disruptions
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA A+, Network+, or CompTIA Security+ certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware troubleshooting (PCs, peripherals)
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Zendesk, Jira)
- Self-motivated with ability to work independently in remote settings