Job Description
Join Alaska Tech Solutions as a Remote Tech Support Specialist and deliver exceptional IT assistance to clients across Alaska. We provide all necessary equipment including laptop, headset, and software. Enjoy the flexibility of remote work while supporting critical systems for our diverse clientele. This role offers competitive compensation, comprehensive benefits, and career growth opportunities in Alaska's thriving tech sector.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide Tier 2/3 technical support for desktops, networks, and cloud services
- Document troubleshooting processes and maintain detailed service logs
- Collaborate with cross-functional teams to resolve complex technical challenges
- Conduct remote system installations, upgrades, and maintenance
- Deliver exceptional customer service with clear communication
- Maintain security protocols and compliance standards
Qualifications
- 3+ years in remote IT support or helpdesk environments
- Proficiency with Windows/macOS, networking, and cloud platforms
- Certifications (CompTIA A+, Network+, or equivalent)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (Zendesk, Jira)
- Ability to work independently with minimal supervision
- Valid Alaska driver's license for occasional on-site support