Job Description
Join NOLA Connect Solutions as a Remote Tech Support Specialist and revolutionize your career from the comfort of your New Orleans home! We provide all necessary equipment including laptop, headset, and peripherals – you just bring your expertise. As a key member of our innovative team, you'll deliver exceptional technical support to clients nationwide while enjoying Louisiana's vibrant culture without the commute. This is your opportunity to grow professionally with a company that invests in its people and embraces remote-first work culture. Equipment provided, benefits included, and hiring immediately!
Responsibilities
- Diagnose and resolve hardware/software issues for remote clients via phone, chat, and remote access tools
- Install, configure, and maintain company-provided IT equipment (laptops, peripherals, etc.)
- Document troubleshooting procedures and knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical escalations
- Monitor system performance and proactively address potential issues
- Train clients on new technologies and security protocols
- Adhere to SLAs and maintain high customer satisfaction metrics
Qualifications
- 3+ years of technical support experience with remote/hybrid work exposure
- Proficiency in Windows/macOS, networking fundamentals, and cloud services (AWS/Azure)
- CompTIA A+ or equivalent certification preferred
- Exceptional communication skills and customer-centric mindset
- Ability to troubleshoot hardware/software issues independently
- Strong time management and organizational skills
- Reliable high-speed internet connection at home
- Must be located in New Orleans metropolitan area