Job Description
Join our innovative team as a Remote Tech Support Specialist in Saint Paul, MN! We provide all necessary equipment including laptop, headset, and peripherals. Enjoy flexible remote work while delivering exceptional technical support to clients nationwide. This role offers career growth, competitive benefits, and a supportive team environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Install, configure, and maintain client systems and networks
- Document technical procedures and case resolutions in ticketing systems
- Train users on software applications and security protocols
- Collaborate with Tier 2/3 engineers for complex issue escalation
- Monitor system performance and proactively address potential problems
Qualifications
- 2+ years experience in technical support or IT helpdesk
- CompTIA A+ or equivalent certification preferred
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication skills
- Experience with ticketing systems (Zendesk, ServiceNow)
- Ability to work independently with minimal supervision