Job Description
Join NexusConnect Solutions as a Remote Tech Support Specialist and transform how businesses in Albuquerque thrive with technology. We're seeking a customer-centric professional to deliver exceptional technical assistance through flexible scheduling options that adapt to your lifestyle. Enjoy the freedom to work from anywhere within the Albuquerque metro area while making tangible impacts on our clients' digital experiences.
Why NexusConnect?
- Industry-leading remote work flexibility with core hours between 9 AM - 3 PM MST
- Comprehensive benefits package including health insurance and retirement plans
- Continuous learning opportunities with cutting-edge tech certifications
- Collaborative culture with monthly virtual team-building events
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support channels
- Implement cybersecurity protocols to protect client data and systems
- Document technical solutions in our knowledge base for team reference
- Train clients on emerging technologies and best practices
- Collaborate with Tier 2 engineers to resolve escalated incidents
- Monitor system performance and proactively address potential vulnerabilities
- Contribute to process improvement initiatives for support workflows
Qualifications
- 3+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification strongly preferred
- Proficiency in remote desktop tools (TeamViewer, AnyDesk, etc.)
- Exceptional problem-solving abilities with customer-first mindset
- Strong written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Zendesk)
- Ability to work independently while collaborating in virtual teams