Job Description
Are you a tech-savvy problem solver looking for a career that offers both professional growth and the freedom of remote work? Apex Support Services is seeking a dedicated Remote Tech Support Specialist to join our growing team in Buffalo, NY.
In this role, you will be the first point of contact for our clients, providing top-tier technical assistance via phone, email, and chat. We value a flexible work environment, allowing you to balance your professional responsibilities with your personal life. If you have a passion for technology and a knack for helping others, we want to hear from you.
Why Join Us?
- Flexible Schedule: Choose hours that fit your lifestyle.
- Competitive Pay: Earn between $18.00 - $25.00 per hour.
- Remote Work: Work from the comfort of your home in Buffalo or anywhere in the US.
Responsibilities
- Diagnose and troubleshoot hardware, software, and network connectivity issues for end-users.
- Provide clear, patient, and professional technical support via remote access tools and communication platforms.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Install, configure, and update operating systems and applications to ensure optimal performance.
- Educate users on best practices for cybersecurity and system maintenance.
- Escalate complex technical issues to senior engineers or vendors when necessary.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- 1+ years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills with the ability to simplify complex technical jargon.
- Self-motivated with the ability to work independently in a remote setting.
- Reliable high-speed internet connection and a dedicated home workspace.