Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and revolutionize how businesses in Louisville, KY handle their IT challenges! We're seeking tech-savvy professionals who thrive in flexible environments to provide exceptional remote support. Enjoy the freedom to work from anywhere while making a tangible impact on client operations.
Why Join Us? • Competitive hourly rates with performance bonuses • Comprehensive training on cutting-edge technologies • Health & wellness stipend • Career advancement pathways • Collaborative virtual team environment
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide exceptional customer support via phone, chat, and email
- Document troubleshooting steps and maintain detailed case logs
- Collaborate with senior engineers on complex technical escalations
- Train clients on system usage and security best practices
- Monitor system performance and proactively address vulnerabilities
- Contribute to knowledge base articles and SOP documentation
Qualifications
- 2+ years of technical support experience
- Proficiency with Windows/macOS/Linux operating systems
- Strong networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- CompTIA A+ or equivalent certification preferred
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexible schedule availability including evenings/weekends