Job Description
Join our innovative team at Pacific Tech Solutions and become a vital part of Honolulu's thriving tech community! We're seeking a passionate Remote Tech Support Specialist to deliver exceptional customer experiences from the comfort of your home. Enjoy unparalleled flexibility with adjustable hours while supporting cutting-edge technology solutions for clients across Hawaii. This role combines the aloha spirit with professional growth opportunities in a dynamic, remote-first environment.
Responsibilities
- Diagnose and resolve technical issues via phone, chat, and remote access for diverse clientele
- Provide expert troubleshooting for hardware, software, and network connectivity problems
- Document cases meticulously using our CRM system and knowledge base
- Collaborate with senior engineers on complex technical escalations
- Deliver clear, patient guidance to non-technical users across multiple platforms
- Maintain security protocols during all remote support interactions
Qualifications
- Minimum 2 years of technical support experience with remote tools
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- Exceptional communication skills with empathetic customer service approach
- CompTIA A+ or equivalent certification preferred
- Self-motivated with ability to work independently in flexible schedule
- High-speed home internet connection required
- Experience with ticketing systems (Jira, Zendesk) and remote desktop software