Job Description
Join NashTech Solutions as a Remote Tech Support Specialist and embrace the freedom of flexible hours while delivering exceptional technical assistance to our Nashville-based clients. We're seeking a tech-savvy professional who thrives in a remote environment and values work-life balance. As a key member of our IT support team, you'll troubleshoot hardware/software issues, guide users through technical resolutions, and maintain system documentation—all from the comfort of your home office. This role offers competitive compensation, comprehensive benefits, and the opportunity to grow with a forward-thinking company committed to innovation and employee satisfaction.
Responsibilities
- Diagnose and resolve technical issues via phone, chat, and remote access for Nashville-area clients
- Install, configure, and maintain software/hardware systems according to company standards
- Create and update technical documentation, knowledge base articles, and troubleshooting guides
- Collaborate with IT team to implement system improvements and security protocols
- Provide timely customer support with exceptional communication and problem-solving skills
- Monitor system performance and proactively address potential technical risks
- Train end-users on new technologies and best practices
Qualifications
- 2+ years of experience in technical support or IT helpdesk roles
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Strong diagnostic skills with experience in remote desktop tools (e.g., TeamViewer, AnyDesk)
- Excellent written and verbal communication abilities
- CompTIA A+ certification or equivalent technical certification preferred
- Ability to work independently with minimal supervision
- Flexible schedule availability including evenings/weekends as needed
- High-speed internet connection and dedicated home office space