Job Description
Join Detroit Tech Solutions as a Remote Tech Support Specialist and enjoy the freedom of flexible hours while making a real impact! We're seeking tech-savvy professionals to deliver exceptional support to our clients across the metro Detroit area. Work from anywhere while solving complex technical challenges with our cutting-edge tools and collaborative team environment.
This contract role offers unparalleled work-life balance with adaptable scheduling, competitive compensation, and opportunities for professional growth. If you're passionate about technology and thrive in autonomous settings, this is your perfect career move.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity problems, system errors, and security incidents
- Document support tickets using CRM systems with detailed resolution steps
- Train clients on new software implementations and best practices
- Collaborate with Tier 2 engineers for complex issue escalation
- Monitor system performance and proactively address potential vulnerabilities
- Maintain up-to-date knowledge of industry trends and emerging technologies
Qualifications
- 2+ years of experience in remote desktop support or helpdesk environments
- Proficiency with Windows OS, macOS, and mobile platforms (iOS/Android)
- CompTIA A+ or equivalent technical certification preferred
- Strong diagnostic skills for hardware/software/network issues
- Excellent written and verbal communication abilities
- Experience with ticketing systems (Zendesk, ServiceNow, etc.)
- Ability to work independently with minimal supervision
- Flexibility to cover extended hours during peak support periods