Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and enjoy the perfect blend of flexibility and professional growth. We're seeking tech-savvy professionals to deliver exceptional support from anywhere in the Pittsburgh area. With competitive pay, comprehensive benefits, and a culture that values work-life balance, this is your chance to excel in a role that adapts to your schedule. Whether you're a night owl or prefer morning shifts, we accommodate your lifestyle while serving diverse clients across the region.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems
- Document all interactions and solutions using ticketing systems
- Collaborate with cross-functional teams on complex technical escalations
- Conduct proactive system maintenance and security updates
- Train clients on best practices for device usage
Qualifications
- 2+ years of technical support experience with remote work exposure
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- Excellent communication skills with ability to explain technical concepts simply
- CompTIA A+ or similar certification preferred
- Strong problem-solving abilities with attention to detail
- Self-motivated with proven time management in remote settings