Job Description
Join our award-winning remote team as a Technical Support Specialist with flexible hours and urgent hiring needs! We're seeking tech-savvy professionals in Nashville, TN and Virginia to deliver exceptional customer support while enjoying work-life balance. As a fully remote role, you'll troubleshoot complex issues, innovate solutions, and grow with our cutting-edge tech platform. Apply today to become part of a culture that values flexibility, innovation, and career advancement.
Responsibilities
- Resolve Tier 3 technical issues via phone, chat, and remote desktop support
- Document troubleshooting processes and contribute to knowledge base articles
- Collaborate with engineering teams to escalate critical system bugs
- Monitor ticket queues and maintain SLA compliance metrics
- Train junior staff on advanced diagnostic techniques
- Implement security protocols for customer data handling
- Analyze support trends and propose system improvements
Qualifications
- 3+ years in IT support with SaaS or cloud environments
- Expertise in Windows/Linux systems and networking fundamentals
- CompTIA Security+ or equivalent certification required
- Experience with Zendesk/Jira and remote desktop tools
- Exceptional written communication for technical documentation
- Proven ability to work independently with minimal supervision
- Time management skills for flexible scheduling (evenings/weekends)
- Bachelor's in Computer Science or related field preferred