Job Description
We are a rapidly growing technology firm looking for dedicated Chicago, IL residents to join our elite remote team. We are currently hiring for a Full-Time Technical Support Specialist position. The best part? We provide all the equipment you need to succeed!
As a key member of our support team, you will troubleshoot complex issues for our clients, ensuring seamless service delivery from the comfort of your home office.
Key Highlights:
- 100% Remote: Work from anywhere in the Chicago metropolitan area.
- Equipment Provided: We issue a premium MacBook Pro, 27-inch monitor, and ergonomic accessories.
- Full-Time Stability: Competitive benefits package including health insurance and paid time off.
Responsibilities
- Provide high-quality technical support via phone, email, and chat.
- Diagnose and resolve hardware and software issues for end-users.
- Install, configure, and troubleshoot operating systems and peripherals.
- Maintain accurate and detailed documentation of all support tickets.
- Collaborate with the engineering team to escalate complex bugs.
Qualifications
- High school diploma or GED required.
- Basic knowledge of Windows and macOS operating systems.
- Strong communication skills with a focus on customer satisfaction.
- Reliable high-speed internet and a quiet home office space.
- Ability to work full-time, Monday through Friday (9 AM - 6 PM CST).