Job Description
Join our dynamic team as a Remote Tech Support Specialist in Henderson, NV! We're seeking an immediate hire to deliver exceptional technical support to our clients. This fully remote role offers the flexibility to work from anywhere while making a tangible impact. As a key member of our IT support team, you'll troubleshoot hardware/software issues, optimize system performance, and ensure seamless user experiences. Enjoy competitive benefits, professional development opportunities, and a collaborative virtual environment.
Responsibilities
- Provide remote technical assistance via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security vulnerabilities, and system malfunctions
- Install, configure, and maintain operating systems and applications
- Document technical issues, solutions, and procedures in knowledge base
- Collaborate with cross-functional teams to implement system improvements
- Train users on technology best practices and security protocols
Qualifications
- 2+ years of experience in remote IT support or helpdesk roles
- Proficiency in Windows, macOS, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware troubleshooting (network printers, peripherals)
- CompTIA A+ or equivalent certification preferred
- Excellent verbal/written communication skills with customer service focus
- Ability to work independently in a fast-paced remote environment
- Valid Nevada driver's license for occasional on-site support