Job Description
Join TechSolve Solutions' elite remote support team and transform how businesses in Anaheim and beyond tackle technical challenges! We're seeking a passionate Tech Support Specialist to deliver exceptional customer service and resolve complex technical issues from the comfort of your home. As an immediate hire opportunity, you'll dive into a dynamic role offering competitive compensation, comprehensive benefits, and career growth potential. Our cutting-edge infrastructure and collaborative culture ensure you have all resources needed to succeed. If you're ready to make an immediate impact while enjoying the flexibility of remote work, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 2/3 support for complex network and system problems
- Manage ticket queues with SLA adherence using ServiceNow/Jira
- Document troubleshooting processes and create knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Conduct proactive system health checks and maintenance
- Mentor junior support staff on best practices
Qualifications
- 3+ years in enterprise-level technical support
- Expertise in Windows/macOS/Linux environments
- Certification in CompTIA A+/Network+ or equivalent
- Proficiency with remote desktop tools (TeamViewer/AnyDesk)
- Experience with Active Directory and cloud platforms (AWS/Azure)
- Exceptional written and verbal communication skills
- Ability to troubleshoot VPN, security, and connectivity issues
- Strong problem-solving with customer-first mindset