Job Description
Are you a problem solver looking for a rewarding career? Apex Digital Services is currently seeking a highly motivated Remote Tech Support Specialist based in St. Louis, MO. Join our elite support team and help businesses streamline their operations through top-tier technical assistance.
In this role, you will serve as the bridge between our clients and our technical solutions, ensuring a seamless and positive user experience from anywhere in the United States.
Responsibilities
- Provide tier-1 and tier-2 technical support via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Assist clients with software installations, updates, and configuration.
- Maintain accurate, detailed records of all support tickets and resolutions.
- Stay up-to-date with the latest technology trends and product knowledge.
- Educate clients on best practices for cybersecurity and system maintenance.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Strong working knowledge of Microsoft Windows, macOS, and Android/iOS operating systems.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to work independently in a remote environment with minimal supervision.
- Previous experience in customer service or technical support is highly desirable.