Job Description
Are you a problem-solver who thrives in a fast-paced tech environment? Apex Support Solutions is looking for a skilled Remote Tech Support Specialist to join our premier team based in Irvine, CA.
We are committed to hiring the best talent and ensuring they have the tools to succeed. That’s why we provide all necessary equipment, including a high-performance MacBook Pro, noise-canceling headsets, and stipends for high-speed internet. This is a fully remote position where you will serve as the first line of defense for our US-based clientele.
Why You’ll Love Working With Us
- Equipment Provided: We cover all hardware costs so you can focus on solving problems.
- Competitive Pay: Earn between $22.00 and $30.00 per hour based on experience.
- Flexible Remote Work: Enjoy the freedom of working from home with a stable schedule.
Responsibilities
- Deliver exceptional technical support to customers via phone, chat, and email.
- Diagnose and resolve complex hardware, software, and network connectivity issues.
- Maintain accurate documentation of all support tickets and customer interactions.
- Collaborate with senior engineers to escalate and resolve high-priority technical incidents.
- Adhere to strict quality assurance standards and uptime metrics.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field preferred.
- 1-3 years of experience in tech support, help desk, or customer service is required.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills with a focus on customer empathy.
- Must be authorized to work in the United States and reside within the US.