Job Description
Are you a dedicated problem solver with a passion for technology?
ApexTech Solutions is currently seeking a Remote Tech Support Specialist to join our dynamic team in Irvine, CA. In this pivotal role, you will serve as the first line of defense for our clients, resolving technical issues efficiently and maintaining high customer satisfaction standards.
Our team values flexibility, innovation, and a user-centric approach. If you thrive in a fast-paced environment and love helping others navigate the digital world, we want to hear from you.
Responsibilities
- Provide expert technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues for end-users.
- Document all incidents and resolutions in the ticketing system (Zendesk/Jira).
- Collaborate with cross-functional teams to improve IT infrastructure.
- Conduct regular system updates and security patching.
- Guide non-technical users through complex technical procedures.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
- Minimum of 2 years of experience in technical support or help desk roles.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote setting with high accountability.
- Proficiency with remote access tools (TeamViewer, LogMeIn, etc.).