Job Description
Launch your IT career with our comprehensive paid training program! NexusTech Solutions is seeking motivated Remote Tech Support Specialists in Saint Paul, MN. Enjoy full remote flexibility while building expertise in network troubleshooting, system diagnostics, and customer service excellence. Our 8-week paid training curriculum covers cloud platforms, cybersecurity fundamentals, and ticket management systems—no prior experience required! Join a collaborative team dedicated to innovation and professional growth, with opportunities for advancement into DevOps or Cloud Engineering roles.
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and email
- Diagnose and resolve network connectivity problems across Windows/macOS environments
- Document troubleshooting steps and ticket resolutions using ServiceNow
- Conduct user training on security protocols and system best practices
- Collaborate with Tier 2 engineers for complex escalations
- Maintain SLA metrics for first-contact resolution and customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware/networking concepts
- Excellent verbal/written communication skills
- Ability to learn technical systems quickly through structured training
- Strong problem-solving and customer service aptitude
- Reliable home office setup with high-speed internet
- CompTIA A+ certification (or willingness to obtain during training)