Job Description
Join our award-winning team as a Remote Tech Support Specialist in beautiful Colorado Springs! We're seeking motivated individuals with a passion for technology and customer service to launch their IT careers through our comprehensive paid training program. Enjoy flexible remote work while building expertise in enterprise-level systems, network troubleshooting, and client relationship management. Our 8-week onboarding curriculum includes hands-on labs, mentorship from senior engineers, and industry certification preparation. Perfect for career changers and recent graduates!
Why TechSprint Solutions?
- Industry-leading compensation with performance bonuses
- 100% remote work with flexible scheduling
- Tuition reimbursement for advanced certifications
- Clear career progression pathways to DevOps/Cloud roles
- Comprehensive benefits package including health insurance and 401k matching
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and remote desktop for enterprise clients
- Diagnose and resolve hardware/software issues across Windows/macOS/Linux environments
- Document troubleshooting steps using ITSM tools (ServiceNow/Jira)
- Escalate complex issues to Tier 3 engineers with detailed case notes
- Conduct remote system installations and configuration updates
- Maintain SLA metrics and customer satisfaction scores
- Participate in continuous improvement initiatives for support workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of computer hardware, networking fundamentals, and operating systems
- Excellent verbal/written communication skills with strong customer service mindset
- Ability to learn technical concepts quickly through structured training
- Comfortable working independently in a remote environment
- Proficiency with troubleshooting tools (Wireshark, Remote Desktop, TeamViewer)
- CompTIA A+ certification or equivalent experience (obtainable during training)