Job Description
Are you ready to launch a successful career in Information Technology?
Apex Support Solutions is currently accepting applications for our Paid Tech Support Training Program. We believe in hiring for attitude and training for skill. If you have a passion for helping others and are looking for a role that offers growth and stability, we want to hear from you.
Why Join Us?
- Full Paid Training: No experience required—we will teach you everything you need to know.
- Remote Work: Work from the comfort of your home in the Detroit area.
- Career Growth: Clear pathways to senior technical roles and management.
We are looking for self-motivated individuals who are eager to learn and excel in a fast-paced environment. This is an excellent opportunity for recent graduates or anyone looking to switch careers into the booming tech industry.
Responsibilities
- Assist customers with technical troubleshooting via phone, email, and live chat.
- Diagnose and resolve hardware and software issues for end-users.
- Guide customers through complex technical processes and software applications.
- Document all customer interactions and resolutions in the ticketing system.
- Collaborate with senior technicians to ensure complex issues are resolved efficiently.
- Stay updated on product knowledge and provide accurate information to clients.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Reliable high-speed internet connection and a dedicated home workspace.
- Basic computer proficiency and familiarity with Windows and Mac operating systems.
- Strong verbal and written communication skills with a patient, customer-centric attitude.
- Ability to work flexible hours, including evenings and weekends, as needed.
- Willingness to complete a paid training program (typically 2-4 weeks).