Job Description
Join our award-winning IT support team as a Remote Tech Support Specialist in Saint Paul, MN! We're offering a $5,000 sign-on bonus for qualified candidates who start before December 31st. Enjoy 100% remote work while supporting cutting-edge technology for Fortune 500 clients. Our collaborative culture combines innovation with work-life balance, offering comprehensive benefits and growth opportunities in a dynamic tech environment.
What We Offer:
• Competitive salary + performance bonuses
• $5,000 sign-on bonus (paid after 90 days)
• Fully remote work with flexible hours
• Comprehensive health/dental/vision plans
• 401(k) with 6% company match
• $2,500 annual professional development stipend
Responsibilities
- Provide Tier 2/3 remote technical support for enterprise hardware/software systems
- Diagnose and resolve complex network, security, and infrastructure issues
- Document troubleshooting steps and maintain detailed knowledge base articles
- Collaborate with cross-functional teams on system upgrades and migrations
- Train end-users on new technologies and security protocols
- Monitor system health via ticketing tools (ServiceNow/Jira)
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA Network+/Security+ or equivalent certifications
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Proficiency with remote desktop tools (TeamViewer, AnyConnect)
- Strong troubleshooting methodology and documentation skills
- Bachelor's degree in IT or related field preferred
- Experience with ticketing systems and ITIL processes