Job Description
Join Boston's leading tech firm as a Remote Tech Support Specialist and start your career tomorrow! We're seeking tech-savvy professionals to deliver exceptional support to our clients while enjoying the flexibility of remote work. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic environment. No relocation required – work from anywhere while being part of our Boston-based innovation hub. Apply today to join a team that values your expertise and prioritizes work-life balance.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve complex network connectivity, security, and system performance problems
- Document support tickets and maintain detailed knowledge base articles
- Collaborate with cross-functional teams to implement technology solutions
- Conduct remote device setup, configuration, and maintenance for end-users
- Monitor system health and proactively address potential technical issues
Qualifications
- High school diploma or equivalent; bachelor's degree in IT preferred
- 2+ years of technical support experience with remote support tools
- Strong proficiency in Windows/macOS, networking fundamentals, and cloud platforms
- CompTIA A+ or similar certification required
- Excellent written/verbal communication and problem-solving skills
- Ability to work independently with minimal supervision in remote settings
- Experience with ticketing systems (Zendesk, Jira) and remote access tools