Job Description
Join Miami's fastest-growing tech team tomorrow! InnovateTech Solutions is seeking a passionate Remote Tech Support Specialist to deliver exceptional customer experiences from home. As a key member of our dynamic support team, you'll solve complex technical challenges while advancing your career in a flexible, remote-first environment. Enjoy competitive compensation, comprehensive benefits, and the freedom to work from anywhere in the United States. Start tomorrow with our streamlined onboarding process!
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop tools
- Provide Tier 1-2 support for Windows, macOS, and cloud-based applications
- Document cases in CRM systems with detailed technical notes
- Collaborate with Tier 3 engineers for complex escalations
- Train users on security protocols and best practices
- Monitor ticket queues with SLA adherence
- Contribute to knowledge base articles
Qualifications
- 2+ years of remote tech support experience
- CompTIA A+ or equivalent certification
- Expertise in Active Directory, VPN, and remote access tools
- Strong troubleshooting skills across Windows/macOS ecosystems
- Excellent written/verbal communication in English/Spanish
- Proven ability to multitask in fast-paced environments
- Self-motivated with home office setup