Job Description
Join Detroit's premier tech support team and enjoy the freedom of remote work with weekly pay! We're seeking skilled professionals to deliver exceptional technical assistance to our diverse client base. This contract position offers competitive compensation, flexible hours, and the opportunity to work with cutting-edge technologies. If you're passionate about solving complex technical challenges and providing outstanding customer service, we want to hear from you!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide step-by-step troubleshooting guidance to end-users
- Document all interactions and solutions in the ticketing system
- Collaborate with senior technicians on escalated cases
- Conduct system updates and security patches remotely
- Maintain high customer satisfaction through clear communication
- Train clients on new technologies and best practices
Qualifications
- 2+ years of remote tech support experience
- CompTIA A+ or equivalent certification required
- Proficiency with Windows/macOS/Linux operating systems
- Strong knowledge of networking fundamentals (TCP/IP, DNS)
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid US work authorization and reliable internet connection