Job Description
Join NexusTech Solutions, a leading remote-first IT support provider, and transform your technical expertise into weekly pay! We're seeking skilled Remote Tech Support Specialists in Las Vegas to deliver exceptional customer experiences while enjoying the flexibility of remote work. This contract position offers competitive hourly rates with weekly payouts, allowing you to manage your finances with predictability. As a key member of our dynamic team, you'll troubleshoot complex systems, resolve user issues, and contribute to cutting-edge cloud infrastructure—all while working from the comfort of your home office.
Why NexusTech? We prioritize work-life balance, offer continuous learning opportunities, and provide all necessary equipment. Our culture celebrates innovation, collaboration, and professional growth. If you're passionate about technology and value consistent compensation, this is your opportunity to thrive.
Responsibilities
- Provide remote technical support via phone, chat, and email for Windows/macOS systems, networking hardware, and cloud applications
- Diagnose and resolve hardware/software issues, including connectivity problems, application crashes, and security vulnerabilities
- Document troubleshooting steps and solutions in our knowledge base using ticketing systems (Zendesk/Jira)
- Collaborate with Tier 2 engineers to escalate complex issues and implement permanent fixes
- Conduct remote system installations, configurations, and preventative maintenance
- Maintain SLA compliance with 95% first-contact resolution rate
- Train end-users on new technologies and best practices
Qualifications
- 2+ years of experience in remote IT support or helpdesk environments
- CompTIA A+ or equivalent certification (CompTIA Network+ preferred)
- Proficiency in Windows 10/11, macOS, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills with networking fundamentals (TCP/IP, DNS, DHCP)
- Exceptional written and verbal communication abilities
- Experience with ticketing systems and remote desktop tools (TeamViewer/AnyDesk)
- Ability to work independently with minimal supervision
- Must be based in Las Vegas, NV with reliable high-speed internet