Job Description
Join our dynamic team as a Remote Technical Support Specialist and become the backbone of our clients' digital experiences. We're seeking passionate tech enthusiasts to deliver exceptional remote IT support from the comfort of your home office. Enjoy flexible scheduling while solving complex technical challenges for diverse clients across the Phoenix metro area. Our comprehensive training program ensures you'll master cutting-edge technologies while advancing your career in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 2-3 technical support via phone, email, and remote desktop for Windows/macOS/Linux systems
- Diagnose and resolve hardware/software issues including network connectivity, cloud services, and cybersecurity threats
- Document all interactions in Salesforce and maintain detailed ticket histories
- Collaborate with engineering teams on escalated technical issues and system improvements
- Conduct remote system installations, configurations, and preventative maintenance
- Train end-users on new technologies and security best practices
Qualifications
- 3+ years of experience in technical support with remote work proficiency
- CompTIA A+ or equivalent certification (CompTIA Network+ preferred)
- Expertise in Active Directory, VPNs, and cloud platforms (AWS/Azure/GCP)
- Strong diagnostic skills for hardware troubleshooting and OS-level issues
- Exceptional written/verbal communication with customer-first mindset
- Experience with ticketing systems (ServiceNow/Jira) and remote access tools
- Ability to work independently while collaborating across time zones