Job Description
Join our award-winning team as a Remote Technical Support Specialist! We're urgently hiring motivated professionals in New York to deliver exceptional tech support from home. All necessary equipment (laptop, peripherals, software) will be provided – just bring your expertise! Enjoy flexible hours, comprehensive benefits, and a collaborative virtual environment. Help businesses thrive by resolving technical challenges with speed and precision.
Responsibilities
- Deliver remote technical support via phone, chat, and video for enterprise clients
- Diagnose and resolve hardware/software issues with proprietary systems
- Document all cases in ticketing systems with detailed resolution steps
- Collaborate with cross-functional teams on complex technical escalations
- Proactively monitor systems to prevent potential disruptions
- Train clients on new technologies and best practices
Qualifications
- 3+ years in IT support/helpdesk environments
- CompTIA A+/Network+ certification or equivalent experience
- Expertise in Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)