Job Description
Join the Future of Support in Alaska!
We are looking for a passionate Technical Support Specialist to join our remote team based in Anchorage, AK. As a key member of our IT department, you will be responsible for delivering top-tier technical assistance to our clients, ensuring seamless connectivity and optimal system performance. This is an excellent opportunity to work from home while supporting a diverse range of industries across the United States.
Why You'll Love It Here:
- Competitive salary and comprehensive benefits package.
- 100% Remote work flexibility with a fully home-based setup.
- Professional development and certification reimbursement.
- Supportive team culture focused on work-life balance.
Responsibilities
- Provide high-quality technical support via phone, email, and remote desktop tools to end-users.
- Diagnose and troubleshoot hardware, software, network, and printer issues efficiently.
- Manage and resolve incoming helpdesk tickets within established service level agreements (SLAs).
- Install, configure, and maintain operating systems (Windows, macOS) and essential office software.
- Document all technical issues, resolutions, and customer interactions in the ticketing system.
- Collaborate with senior engineers to escalate complex technical problems and implement long-term solutions.
- Conduct basic cybersecurity awareness training for clients and team members.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- Minimum of 1-2 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows 10/11, macOS, and Office 365 suite.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn, AnyDesk) is preferred.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and manage time effectively in a remote environment.
- Basic understanding of networking concepts (IP addresses, DNS, Wi-Fi setup).