Job Description
Are you a problem solver looking for a flexible career path? InnovateTech Solutions is currently hiring a Remote Technical Support Specialist based in Ohio. Join our elite support team and help clients navigate complex technical challenges from the comfort of your home.
We are looking for candidates who are not only technically proficient but also possess the patience and communication skills to deliver exceptional customer experiences. As a remote-first company, we offer a culture of autonomy, continuous learning, and growth opportunities.
Responsibilities
- Provide Tier 2 technical support via phone, email, and live chat to US-based clients.
- Diagnose and resolve hardware, software, and network connectivity issues remotely.
- Document all support interactions and resolutions in the internal CRM system.
- Escalate complex issues to senior engineers and provide feedback on product usability.
- Conduct remote troubleshooting sessions to ensure client satisfaction.
- Stay updated on the latest technology trends and product updates to provide accurate advice.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support or help desk roles.
- Strong knowledge of Microsoft Office Suite, Windows, and macOS.
- Excellent written and verbal communication skills with a focus on clarity.
- Ability to work independently and manage time effectively in a remote environment.
- Reliable high-speed internet connection and a private workspace.