Job Description
Are you ready to launch a lucrative career without the commute? Apex Systems is urgently hiring a Remote Technical Support Specialist to join our elite team based in Louisville, Kentucky.
We believe that talent should not be hindered by a lack of resources. That is why we are offering a fully funded remote setup, including a premium laptop and dual-monitor configuration, delivered directly to your home office.
As a key member of our support team, you will act as the first line of defense for our clients, ensuring seamless technical operations from the comfort of your home. We offer comprehensive training, a competitive benefits package, and a clear path for advancement.
Responsibilities
- Deliver exceptional customer service by resolving technical inquiries via phone, email, and live chat with a focus on empathy and speed.
- Diagnose and troubleshoot hardware, software, and network connectivity issues for remote clients.
- Document all customer interactions and technical resolutions accurately in our CRM database.
- Collaborate with cross-functional teams to escalate complex issues and improve internal support protocols.
- Maintain a high level of professionalism and adherence to company productivity standards.
- Stay updated on the latest product features and technical knowledge through ongoing training sessions.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Proven typing speed of 40+ WPM with high accuracy.
- Basic understanding of Microsoft Office Suite and operating systems (Windows/macOS).
- Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Self-motivated individual capable of working independently in a fully remote environment.
- Reliable high-speed internet connection and a dedicated workspace.