Job Description
Join the Future of Remote Work with Full-Stack Support!
Apex Digital Solutions is a premier technology firm looking for a talented Remote Technical Support Specialist. We are committed to removing barriers for our employees by providing a comprehensive Equipment Package to ensure you have the best tools for success. You will work from home with high-performance hardware delivered directly to your door.
In this role, you will be the first line of defense for our distributed workforce, ensuring seamless connectivity and resolving technical challenges with a premium service mindset.
Why Join Us?
- Equipment Provided: We supply a high-end laptop, dual 27" monitors, ergonomic keyboard/mouse, noise-canceling headset, and internet stipend.
- Flexible Schedule: Hybrid-friendly environment with core hours.
- Growth: Clear pathways to Senior Systems Engineer and IT Management roles.
Ready to take your career to the next level? Apply today.
Responsibilities
- Diagnose and troubleshoot hardware, software, and network issues for remote employees via phone, chat, and ticketing systems.
- Manage the provisioning and configuration of company-issued equipment sent to new hires.
- Install, configure, and maintain operating systems (Windows 10/11, macOS) and essential productivity software.
- Maintain accurate records of technical incidents and equipment inventory in the Helpdesk system.
- Collaborate with the IT infrastructure team to improve remote support workflows and documentation.
- Conduct virtual training sessions for staff regarding new equipment and security protocols.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent professional experience.
- CompTIA A+ Certification preferred (or willingness to obtain).
- Minimum of 2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows and macOS operating systems, as well as MS Office Suite.
- Excellent verbal and written communication skills; ability to explain technical concepts to non-technical users.
- Self-motivated with strong time-management skills and the ability to work independently.