Job Description
Join Our Elite Remote Team in Atlanta, GA!
We are seeking a dedicated Technical Support Specialist to join our high-performance remote workforce. At ApexTech Solutions, we believe in empowering our employees with the tools they need to succeed. We provide all necessary equipment—including a high-performance laptop, dual monitors, and noise-canceling headset—so you can work from home in comfort and style.
As a key member of our support team, you will be the first point of contact for our clients, resolving technical issues efficiently and professionally. If you are a self-starter with a passion for technology and a commitment to customer excellence, we want to hear from you.
Responsibilities
- Remote Troubleshooting: Diagnose and resolve complex hardware, software, and network issues for clients via remote access and phone support.
- Equipment Setup: Configure and set up company-provided laptops and peripherals to ensure a seamless user experience.
- Customer Communication: Deliver exceptional customer service by explaining technical concepts in simple, non-technical language.
- Documentation: Maintain accurate records of all support tickets, resolutions, and customer interactions in our CRM system.
- Issue Escalation: Identify when issues require advanced engineering support and facilitate the handoff process effectively.
- Process Improvement: Provide feedback on common technical issues to help improve our product and internal processes.
Qualifications
- Education: High school diploma or GED required; Associate degree in Information Technology, Computer Science, or related field preferred.
- Experience: 1-3 years of experience in technical support, help desk, or customer service roles.
- Technical Skills: Proficiency with Windows and macOS operating systems; basic knowledge of networking and hardware components.
- Home Office: Reliable high-speed internet connection and a dedicated, quiet workspace.
- Soft Skills: Strong problem-solving abilities and excellent verbal communication skills.
- Availability: Must be able to work full-time hours (40 hours/week) with flexibility for shifts as needed.