Job Description
We are seeking a highly skilled Remote Technical Support Specialist to join our dynamic team based in Illinois. This is a full-time, remote position designed for a self-motivated individual who thrives in a home office environment. We understand the importance of having the right tools, which is why we provide a comprehensive equipment package to ensure you can perform at your best from day one.
As a key member of our IT department, you will be the first line of defense for our global remote workforce, ensuring seamless connectivity and technical stability. If you are looking for a stable, full-time career with a company that invests in your success and provides all necessary hardware, we want to hear from you.
Responsibilities
- Provide advanced remote troubleshooting and technical support for hardware, software, and network issues via phone and remote access tools.
- Deploy and configure company-issued equipment (laptops, monitors, peripherals) to new remote employees.
- Maintain accurate and detailed records of all support tickets and incidents in our CRM system.
- Collaborate with the network engineering team to resolve complex connectivity and infrastructure issues.
- Conduct regular system maintenance and patch management for remote endpoints.
- Assist in the development of self-service knowledge bases and documentation for end-users.
Qualifications
- Minimum of 3 years of experience in IT support, helpdesk, or a related technical role.
- Strong proficiency with Microsoft Windows 10/11 and Microsoft Office 365 suite.
- Experience with remote access software (e.g., TeamViewer, AnyDesk) and troubleshooting protocols.
- Associate degree or certification in Computer Science, IT, or related field (CompTIA A+ preferred).
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Must have a high-speed, reliable internet connection and a dedicated home workspace.