Job Description
Are you a tech-savvy problem solver looking to work from the comfort of your home in beautiful Tampa, FL? Tampa Digital Solutions is seeking a dedicated Remote Technical Support Specialist to join our dynamic team. We believe in empowering our employees with the best tools, which is why we offer a comprehensive equipment package to ensure you have everything you need to succeed remotely.
As a key member of our support team, you will be the first line of defense for our clients, troubleshooting issues, and providing top-tier customer service—all from your home office. We are looking for someone who is self-motivated, detail-oriented, and passionate about technology.
Responsibilities
- Provide remote technical support via phone, chat, and email to resolve hardware, software, and network issues.
- Manage and dispatch company-provided equipment to new hires or employees upgrading their workstations.
- Document all support interactions and resolutions in our ticketing system (Zendesk/ServiceNow).
- Collaborate with the IT infrastructure team to troubleshoot complex connectivity problems.
- Conduct basic training sessions for clients on using provided equipment and software tools.
- Ensure all remote work environments meet security and compliance standards.
Qualifications
- Minimum of 2 years of experience in technical support, help desk, or customer service roles.
- Proficiency in troubleshooting Windows, macOS, and mobile operating systems.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk) and help desk software.
- Ability to work independently with a high degree of self-discipline and time management.
- High school diploma or equivalent; Associate or Bachelor's degree in Computer Science or IT preferred.