Job Description
Are you a technical problem-solver looking for a stable, full-time opportunity? ApexTech Solutions is currently hiring a Remote Technical Support Specialist based in Colorado Springs. We are committed to empowering our workforce by providing all necessary equipment—including a high-performance laptop, headset, and peripherals—so you can focus on delivering excellence.
In this role, you will be the bridge between our clients and our technology solutions, ensuring seamless operations and high levels of customer satisfaction from the comfort of your home office.
Responsibilities
- Provide tier-1 and tier-2 technical support via phone, chat, and email.
- Diagnose and resolve hardware and software issues for internal staff and clients.
- Document all technical interactions, resolutions, and troubleshooting steps in the ticketing system.
- Collaborate with the IT infrastructure team to escalate and resolve complex technical problems.
- Maintain a professional demeanor and ensure high-quality customer service standards are met.
- Stay updated on the latest technology trends to provide accurate technical advice.
Qualifications
- 1-3 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Familiarity with remote troubleshooting tools and VPN configurations.
- Ability to troubleshoot network connectivity and peripheral devices.
- High school diploma or equivalent; Associate degree in IT or related field preferred.