Job Description
Join Our Elite Remote Team in Fresno, CA
We are seeking a highly skilled Technical Support Specialist to join our distributed team. As a remote-first company, we understand the importance of having the right tools. That is why we offer a comprehensive Equipment Provided package to ensure you have the latest hardware and software to excel from home.
In this role, you will be the frontline of our technical excellence, solving complex issues for clients with a focus on empathy and speed. We are looking for someone based in Fresno who is driven by innovation and ready to make an impact.
Why Choose Apex Digital?
- Full Equipment Package: We provide a state-of-the-art laptop, noise-canceling headset, and ergonomic setup allowance.
- Flexible Schedule: Enjoy a healthy work-life balance with flexible hours.
- Growth Opportunities: Clear pathways to senior engineering and management roles.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware and software issues via remote access and phone.
- Diagnose complex network connectivity problems and implement scalable solutions.
- Document all technical interactions and resolutions in our CRM system to maintain high service standards.
- Collaborate with the engineering team to escalate bugs and suggest product improvements.
- Maintain a professional and positive demeanor while handling high-volume customer inquiries.
- Participate in weekly training sessions to stay updated on the latest technology trends.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Proven experience in technical support, help desk, or customer service (1-3 years preferred).
- Strong problem-solving skills with the ability to explain technical concepts to non-technical users.
- Reliable high-speed internet and a dedicated home office space.
- Proficiency with Microsoft Office Suite and remote desktop software (e.g., TeamViewer, AnyDesk).
- Must reside within the Fresno, CA area for potential in-office team building events.