Job Description
Are you looking for a stable, remote career in the heart of Georgia? Georgia Tech Solutions is currently hiring a dedicated Remote Technical Support Specialist to join our growing team. We provide all necessary equipment, allowing you to focus on delivering exceptional service from your home office.
In this role, you will serve as the primary point of contact for internal and external clients, resolving complex technical issues efficiently and professionally. If you are an immediate hire candidate seeking a long-term opportunity in Atlanta, apply today!
Why Join Us?
- Equipment Provided: We provide a high-performance laptop, headset, and monitor upon hire.
- Flexible Schedule: Full-time remote role with standard business hours.
- Growth Opportunities: Clear pathways to Senior Support and IT Management roles.
Responsibilities
- Provide expert-level technical support via phone, email, and remote desktop tools to resolve hardware, software, and network issues.
- Manage and prioritize incoming support tickets within established Service Level Agreements (SLAs).
- Configure and deploy company-issued equipment (laptops, peripherals) to remote employees.
- Document all technical issues, resolutions, and customer interactions in the ticketing system.
- Collaborate with the IT infrastructure team to identify and resolve recurring system bottlenecks.
- Conduct regular training sessions for new remote hires on company software and security protocols.
Qualifications
- High School Diploma or GED required; Associate's degree in IT or related field is preferred.
- Minimum of 2 years of experience in a help desk or technical support role.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and remote connectivity tools.
- Must have a dedicated home office with high-speed internet and a quiet environment.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently and manage time effectively in a remote setting.