Job Description
Join Our Elite Remote Team in Virginia Beach
Coastal Tech Solutions is seeking a highly motivated Remote Technical Support Specialist to join our growing network of professionals. We pride ourselves on delivering world-class technical assistance while maintaining a work-life balance that suits your lifestyle.
As a remote employee based in Virginia Beach, you will enjoy the freedom of working from home, knowing that we provide all necessary equipment to ensure you have a productive and comfortable workspace. No commute, no commuting costs—just pure productivity.
Why Join Us?
- Equipment Provided: We supply a high-performance laptop, noise-canceling headset, ergonomic mouse, and monitor.
- Flexible Schedule: Choose shifts that work around your life.
- Growth Opportunities: Clear pathways for advancement into Senior Support and Management roles.
- Competitive Pay: Salary commensurate with experience.
Your Mission
You will act as the primary point of contact for clients experiencing technical difficulties. Your expertise will ensure our clients can utilize our services seamlessly, backed by top-tier hardware provided by our team.
Responsibilities
- Diagnose and troubleshoot hardware and software issues via remote desktop, phone, and email.
- Configure and set up provided company equipment for new remote employees.
- Maintain detailed records of all technical interactions and resolutions in the CRM system.
- Provide clear, patient, and professional technical guidance to non-technical users.
- Escalate complex issues to Tier 2 engineering teams when necessary.
- Participate in daily stand-ups and weekly training sessions to stay updated on product knowledge.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Previous experience in technical support, customer service, or help desk environments.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency with Microsoft Office Suite and basic operating systems (Windows/macOS).
- Reliable high-speed internet connection and a dedicated home workspace.
- Excellent verbal and written communication skills.