Job Description
Are you ready to take control of your career from the comfort of your home? Apex Support Systems is currently seeking a dedicated Remote Technical Support Specialist to join our elite team in Illinois. We are a fast-growing company that values flexibility and employee well-being. To support our remote workforce, we provide all necessary equipment, including high-performance laptops, ergonomic monitors, and headsets, ensuring you have everything you need to succeed without breaking the bank.
Why Join Us?
• 100% Remote Work: Work from anywhere in Illinois.
• Equipment Provided: We supply the tools, you supply the talent.
• Flexible Schedule: Competitive pay with shifts to fit your lifestyle.
• Professional Growth: Clear pathways for advancement within the IT department.
Why Join Us?
• 100% Remote Work: Work from anywhere in Illinois.
• Equipment Provided: We supply the tools, you supply the talent.
• Flexible Schedule: Competitive pay with shifts to fit your lifestyle.
• Professional Growth: Clear pathways for advancement within the IT department.
Responsibilities
- Provide first-level technical support via phone, chat, and email to customers in the Illinois region.
- Diagnose and troubleshoot hardware and software issues remotely.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the IT department to resolve complex escalated tickets.
- Maintain a high customer satisfaction score (CSAT) through professional and empathetic communication.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Proven experience in technical support or customer service (1-2 years preferred).
- Reliable high-speed internet connection (min 25 Mbps) and a quiet workspace.
- Proficiency in Windows, macOS, and common productivity software.
- Ability to work independently and manage time effectively in a remote environment.