Job Description
We are seeking a highly motivated and detail-oriented Remote Technical Support Specialist based in Colorado Springs, CO, to join our expanding team. This is an immediate hire opportunity for a self-starter who thrives in a fast-paced, remote work environment.
As a key member of our support team, you will be the first point of contact for technical inquiries, ensuring our clients receive seamless and efficient service. If you are passionate about technology and possess a customer-first mindset, we want to hear from you today.
Responsibilities
- Provide expert remote technical support via phone, email, and chat to end-users.
- Diagnose, troubleshoot, and resolve hardware and software issues efficiently.
- Manage and prioritize incoming support tickets within established SLAs.
- Document all technical interactions, resolutions, and workarounds in our knowledge base.
- Collaborate with the IT operations team to improve system performance and user experience.
- Guide users through complex technical procedures with patience and clarity.
Qualifications
- Minimum of 2 years of experience in technical support, help desk, or IT support roles.
- Strong understanding of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills with a focus on customer service.
- Reliable high-speed internet connection and a dedicated, noise-free home office.
- Ability to troubleshoot common network, printer, and software compatibility issues.