Job Description
Are you a technical problem-solver looking for a flexible, remote career? TechStream Support is seeking a highly skilled Remote Technical Support Specialist to join our team. We are a forward-thinking technology firm headquartered in Kansas City, dedicated to delivering seamless IT solutions to clients nationwide.
In this role, you will serve as the first line of defense for our clients, resolving complex technical issues remotely while maintaining a positive, empathetic customer experience. If you thrive in a fast-paced environment and want to work from home with a competitive salary, we want to hear from you.
Responsibilities
- Provide exceptional technical assistance via phone, email, and live chat to end-users experiencing hardware or software issues.
- Diagnose and troubleshoot network connectivity problems, operating system errors, and peripheral device malfunctions.
- Log and manage all support tickets in our ticketing system, ensuring timely resolution and follow-up.
- Document technical procedures, FAQs, and resolution guides to improve self-service capabilities.
- Educate clients on best practices for IT security and software usage.
- Collaborate with the engineering team to escalate and resolve complex, recurring technical issues.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology, Computer Science, or related field preferred.
- Minimum of 2 years of experience in a Help Desk, Technical Support, or Customer Service role.
- Strong working knowledge of Windows 10/11 and macOS operating systems.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and remote desktop tools (e.g., TeamViewer, LogMeIn).
- Excellent verbal and written communication skills with a strong focus on customer satisfaction.
- Must have a dedicated workspace and a reliable, high-speed internet connection.