Job Description
Are you a dedicated problem-solver looking for a flexible work-life balance? Apex Global Solutions is seeking a highly skilled Remote Technical Support Specialist to join our elite night shift team.
Based in San Antonio, TX, you will be the first point of contact for our valued customers, ensuring seamless technical resolutions from the comfort of your home. We offer a competitive hourly rate, comprehensive benefits, and a culture that values your well-being.
Why Join Us?
- 100% Remote Work: Enjoy the flexibility of working from home.
- Competitive Pay: Earn between $20.00 and $25.00 per hour based on experience.
- Night Shift Schedule: Flexible evening hours to suit your lifestyle.
Responsibilities
- Provide top-tier technical support via phone, chat, and email during evening hours.
- Diagnose and resolve hardware, software, and network issues for end-users.
- Document all customer interactions and resolutions in the CRM system accurately.
- Collaborate with senior technicians to troubleshoot complex technical problems.
- Stay updated on product knowledge and software updates to provide accurate guidance.
Qualifications
- High School Diploma or GED equivalent required.
- Proven experience in technical support or customer service (1-2 years preferred).
- Strong proficiency with Windows, Mac, and mobile operating systems.
- Excellent written and verbal communication skills in English.
- Ability to work independently and manage time effectively during night shifts.