Job Description
Are you looking for a prestigious Work From Home opportunity in Cleveland, Ohio? Apex Support Systems is seeking dedicated Technical Support Specialists to join our elite night shift team. We are committed to providing a seamless remote experience, which is why we offer full equipment provisioning for every new hire.
We understand that starting a remote career shouldn't require upfront investment. That’s why we provide a premium home office setup to ensure you are comfortable and productive from your first shift. Join a high-growth company where your technical skills are valued and your work-life balance is prioritized.
Why Join Us?
- Full Equipment Provided: New MacBook Pro, Noise-Canceling Headset, Ergonomic Office Chair, and $50/month Internet Stipend.
- Night Shift Premium: Earn a competitive hourly rate with shift differentials.
- Remote Freedom: Work from the comfort of your home in Cleveland, OH.
Take the next step in your career with a role that offers stability, growth, and the flexibility you deserve.
Responsibilities
- Provide exceptional technical support and customer service to clients via phone and chat during night shifts.
- Diagnose and troubleshoot hardware and software issues using remote access tools.
- Evaluate and document customer interactions, ensuring all tickets are resolved within SLA guidelines.
- Maintain a high level of technical knowledge regarding operating systems, networks, and peripheral devices.
- Collaborate with the day-shift team to ensure continuity of service and knowledge transfer.
- Identify trends in technical issues and suggest process improvements to enhance the customer experience.
Qualifications
- High School Diploma or GED required; Associate degree in IT or related field is a plus.
- Proven experience in technical support, customer service, or help desk operations.
- Must be available to work a consistent night shift schedule (e.g., 10:00 PM – 6:00 AM or 11:00 PM – 7:00 AM).
- Strong problem-solving skills with the ability to think critically and troubleshoot under pressure.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a quiet workspace.