Job Description
Are you a tech-savvy problem solver looking for a stable, full-time remote career in Raleigh, NC?
Apex Tech Solutions is currently seeking a dedicated Remote Technical Support Specialist to join our growing team. We provide all necessary equipment to ensure you have the tools you need to succeed from home. If you have a passion for technology and helping others, we want to hear from you.
As a key member of our support team, you will act as the first line of defense for our clients, resolving complex technical issues with empathy and efficiency.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools to resolve hardware and software issues.
- Troubleshoot and resolve connectivity problems, printer malfunctions, and operating system errors.
- Install, configure, and maintain company-issued equipment (Laptops, Headsets, Monitors) for remote employees.
- Document all customer interactions and technical resolutions in our CRM system to maintain a knowledge base.
- Collaborate with IT operations to escalate complex incidents and improve support processes.
- Maintain a high level of customer satisfaction by demonstrating patience, active listening, and clear communication.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Proven experience in a technical support or customer service role.
- Strong computer literacy with Windows and Mac operating systems.
- Reliable high-speed internet and a dedicated home workspace.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote environment.