Job Description
Are you a tech-savvy problem solver looking for a rewarding career with the flexibility of working from home? Apex Tech Solutions is currently urgently hiring a Remote Technical Support Specialist based in Raleigh, NC. Join a dynamic team where your skills will directly impact our clients' success from the comfort of your home office.
Why Join Us?
- 100% Remote Work: Enjoy the freedom to work from anywhere in the Raleigh metro area.
- Competitive Salary: Earn between $55,000 and $75,000 depending on experience.
- Urgent Hiring: We are expanding our team rapidly and looking for candidates ready to start immediately.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and chat to resolve hardware and software issues.
- Diagnose and troubleshoot network connectivity problems and peripheral devices.
- Document all customer interactions and technical resolutions in the CRM system accurately and promptly.
- Collaborate with the engineering team to escalate complex issues and provide feedback.
- Maintain a high level of customer satisfaction (CSAT) by providing clear, empathetic, and technical explanations.
- Stay updated on the latest technology trends and internal software updates to provide accurate guidance.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Minimum of 2 years of experience in technical support, help desk, or customer service roles.
- Strong knowledge of Windows and Mac operating systems, Office Suite, and troubleshooting methodologies.
- Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Self-motivated and able to work independently in a remote environment without close supervision.
- Reliable high-speed internet connection and a dedicated home workspace.