Job Description
We are looking for a highly motivated Remote Technical Support Specialist to join our growing Fresno team. This is an urgent hiring opportunity for a detail-oriented professional who thrives in a fast-paced environment.
As a key member of our support team, you will deliver exceptional service to our clients, resolving technical issues efficiently and professionally from your home office. We offer a competitive salary, flexible remote schedule, and comprehensive benefits for full-time employees.
Responsibilities
- Provide advanced technical troubleshooting for software, hardware, and network connectivity issues via remote access tools.
- Manage and prioritize a high volume of incoming support tickets with a focus on urgent cases requiring immediate attention.
- Communicate complex technical solutions clearly to clients with varying levels of technical expertise.
- Maintain accurate and up-to-date documentation of all support interactions in the CRM system.
- Collaborate with the engineering and product teams to escalate bugs and report recurring issues.
- Conduct quality assurance reviews of support sessions to ensure compliance with company service standards.
- Identify opportunities to improve the customer onboarding process and reduce support ticket volume.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Minimum of 2 years of experience in technical support or help desk roles.
- Strong proficiency in Microsoft Office Suite and remote collaboration platforms (e.g., Zoom, Microsoft Teams).
- Demonstrated ability to diagnose and resolve hardware and software problems remotely.
- Excellent written and verbal communication skills with a professional and empathetic tone.
- Reliable high-speed internet connection and a dedicated home workspace free of distractions.
- Ability to work independently and manage time effectively in a remote work setting.