Job Description
We are urgently hiring a detail-oriented Remote Technical Support Specialist based in Virginia Beach. Join our dynamic team to provide top-tier technical assistance to clients across the United States. This is a fully remote position offering flexible hours and the opportunity to advance your career in a fast-paced environment.
Key Highlights:
- Work from the comfort of your home in Virginia Beach.
- Flexible scheduling to accommodate work-life balance.
- Competitive salary and comprehensive benefits package.
If you have a passion for technology and helping others, we want to hear from you. Apply now to join our elite remote workforce!
Responsibilities
- Provide expert technical support to customers via phone, chat, and email.
- Diagnose and troubleshoot hardware, software, and network issues remotely.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with cross-functional teams to resolve complex technical tickets.
- Stay current with the latest product updates and technical documentation.
- Maintain a high first-contact resolution rate and customer satisfaction score.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Previous experience in a remote customer support or technical helpdesk role.
- Strong knowledge of Windows, macOS, and common productivity software.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Strong problem-solving skills and attention to detail.