Job Description
Are you a tech-savvy problem solver looking for the ultimate work-life balance? Join the Apex Digital Solutions team as a Remote Technical Support Specialist. We are seeking dedicated professionals to support our clients during our critical weekend coverage, offering the flexibility to work from the comfort of your home in Jacksonville, FL.
Why Join Us?
- Flexible Schedule: Enjoy the weekends off while working a rewarding shift during Friday through Monday.
- Remote Work: Eliminate the commute and work from your home office in Jacksonville.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within a growing tech company.
The Role:
As a Remote Technical Support Specialist, you will be the first point of contact for our clients, resolving technical issues with empathy and speed. You will utilize advanced tools to diagnose hardware and software problems, ensuring our clients can continue their work seamlessly.
Responsibilities
- Provide remote technical assistance and troubleshooting via phone, chat, and email.
- Diagnose and resolve hardware and software issues efficiently within service level agreements.
- Manage and document all customer interactions and resolutions in the ticketing system.
- Escalate complex technical issues to senior engineering teams when necessary.
- Maintain a high level of customer satisfaction and professionalism at all times.
- Stay updated on new software updates and technical documentation.
Qualifications
- High school diploma or equivalent; Associate or Bachelor’s degree in Computer Science or related field preferred.
- Proven experience in technical support, help desk, or customer service (1+ years preferred).
- Strong computer literacy and troubleshooting skills for Windows, macOS, and Android/iOS.
- Reliable high-speed internet connection and a quiet, dedicated workspace.
- Ability to work rotating weekend shifts with high availability and adaptability.
- Excellent written and verbal communication skills.